The staff working in NHS Direct will have access (by phone) to family homes and be involved with individuals in a time of crisis. They may therefore be in a position to identify initial concerns regarding a child’s welfare and be able to alert children’s social care, the GP or other appropriate health professional in line with locally agreed procedures. NHS Direct sites should have a named professional for safeguarding children. All staff should be aware of local procedures in line with LSCB policies and be appropriately trained.
If you have concerns about the safety of a child you should follow NHS Direct Safeguarding Children and Young People policy and inform the Clinical Supervisor providing clinical support for the call centre. You should also inform the Regional Children’s Service Lead. Information about the referral and the outside agency details are recorded on NHS Direct Computer Assessment System and on a Child Concern Form. The person who takes the call where the concern is identified makes the decision to refer to Children’s Social Care. Once the referral has been made staff have no further responsibility this is handed to the Commissioning region Children's Service Lead (Designated Nurse for Safeguarding) NHS Staff should also be aware of the following guidelines and policies ;
- Direct Clinical Procedures
- Data Protection
- Information Sharing Guidance