Feedback to referrer

Feedback to referrer

Key points

It is important to keep the referrer involved. They should be contacted by Children’s Social Care within 24 hours of referral, even if nothing has yet been decided about the best course of action.

When getting back to a member of the public who has made a referral, Issues of confidentiality will have to be considered, but balance these with the need to assure them that suitable action is taking place or to inform them why it is not.

How to do it

Feedback should be given by telephone to enable the referrer to ask questions or give any additional information that may be useful. The social worker’s telephone conversation should be followed up by a letter setting out (subject to observing confidentiality) what action was taken and thanking the referrer.

The social worker needs to be prepared to reconsider their decision if the referrer gives them more information